Refund and Return Policy
Effective Date: March 5, 2025

Thank you for shopping at DishiShop. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund and return policy to ensure a hassle-free experience.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • Returns must be requested within 30 days of delivery.

  • The item must include all original accessories, manuals, and tags.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain items such as personalized, perishable, or clearance items are non-returnable.

2. How to Initiate a Return

If you wish to return an item, follow these simple steps:

  1. Contact Us: Email info@disishop.net with your order number and reason for return.

  2. Approval & Instructions: Our customer service team will review your request and provide return instructions.

  3. Ship the Item: Send the product back to the address provided, using a trackable shipping method.

  4. Refund Processing: Once received and inspected, we will process your refund within 7-10 business days.

3. Refund Policy

Once your return is approved, refunds will be issued as follows:

  • Original Payment Method: If eligible, we will refund the amount to your original payment method.

  • Store Credit: You may choose to receive store credit instead of a refund.

  • Partial Refunds: In cases where an item shows signs of use or is missing accessories, a partial refund may be issued.

Note: Shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by us.

4. Exchanges

If you received a damaged, defective, or incorrect item, we will replace it at no extra cost. Contact info@disishop.net within 7 days of delivery to request an exchange. We may require photos of the item for verification.

5. Non-Returnable Items

Some items cannot be returned due to their nature. These include:

  • Items marked as Final Sale or Clearance

  • Gift cards

  • Personalized or customized products

  • Health & hygiene products (e.g., beauty tools, toothbrushes)

6. Late or Missing Refunds

If you haven’t received a refund yet, please:

  • Check your bank account and confirm with your payment provider.

  • Contact your credit card company, as processing times vary.

  • If you still have issues, email info@disishop.net, and we will assist you.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure the safe return of your item.

  • If we approve a prepaid return label, shipping fees may be deducted from your refund.

8. Contact Us

For any refund or return inquiries, feel free to reach out to us:

DishiShop
Street: 4599 Thorn Street, Garden Grove, California, United States
Phone Number: 307-621-0431
Email: info@disishop.net
Website: https://disishop.net/